FAQs Archive - Fakefurshop.com

Our faux fur fabrics do not shed, they are known for their solidity and are used worldwide in many fields: haute-couture, ready-to-wear, film / theater [...]

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Can I open a business account?

By Fakefurshop|2021-04-21T15:45:31+02:0009/24/2020|Placing an order|

Yes, you can make your purchases without VAT in our online store. To do so : You must already have an account on Fakefurshop.com or [...]

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How to clean faux fur?

By Fakefurshop|2020-04-09T10:19:26+02:0004/09/2020|Our faux fur fabrics|

Fantasy faux fur can be machine washed at 30°C. After washing, we advise you to hang the fabric out to dry (never use a tumble [...]

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How should I take care of my fur?

By Fakefurshop|2020-04-09T10:18:34+02:0004/09/2020|Our faux fur fabrics|

We invite you to keep your fake fur coupons or your creations in a cupboard that is not exposed to light. Keep them away from [...]

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Can I return my order to you?

By Fakefurshop|2020-04-09T10:17:49+02:0004/09/2020|Customer Service|

Unfortunately we cannot accept returns as the fabrics are cut on demand for each order. Nevertheless we are always listening to our customers and always [...]

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I have not received my order

By Fakefurshop|2020-04-09T10:17:12+02:0004/09/2020|Customer Service, Shipping / Delivery|

We take the greatest care in the dispatch of your order and monitor its progress until receipt. When the carrier takes charge, an email is [...]

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Can I pick up my order in person?

By Fakefurshop|2022-12-06T10:26:57+01:0004/09/2020|Shipping / Delivery|

Yes, you can pick up your order directly from our head office in Enschede in the Netherlands or you can have your own courier come [...]

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Can I change my order?

By Fakefurshop|2020-04-09T10:16:09+02:0004/09/2020|Customer Service, Placing an order|

After payment, the order cannot be modified. However, if you contact us shortly after you have finalised your order, we will always be available to [...]

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