Can I return my order to you?
Unfortunately we cannot accept returns as the fabrics are cut on demand for each order. Nevertheless we are always listening to our customers and always [...]
I have not received my order
We take the greatest care in the dispatch of your order and monitor its progress until receipt. When the carrier takes charge, an email is [...]
Can I change my order?
After payment, the order cannot be modified. However, if you contact us shortly after you have finalised your order, we will always be available to [...]
How to contact customer service?
For the best treatment of your request, we invite you to contact us via our contact form. Except weekends and holidays, we process requests within [...]
Can I contact your sales agent?
Yes of course, we have sales agents all over Europe and we can put you in contact with them. To do so, please give us [...]
Do you offer wholesale rates?
Yes, as a manufacturer and wholesaler, we are able to offer wholesale rates, only for orders per full roll, which is generally 20 to 40 [...]
I can’t find the fur I’m looking for.
As a manufacturer of faux fur fabrics, our catalogue includes several hundred references. We strive to continually update our shop, and if despite this you [...]
In which language should I contact you?
We can inform you in French, English, German, Dutch, Italian, so don't hesitate to contact us via our contact form!