How to offer a gift card?
Our gift cards are the ideal gift to please your friends and family. Offer them the choice among several hundreds of references of fabrics, in [...]
Can I return my order to you?
Unfortunately we cannot accept returns as the fabrics are cut on demand for each order. Nevertheless we are always listening to our customers and always [...]
I have not received my order
We take the greatest care in the dispatch of your order and monitor its progress until receipt. When the carrier takes charge, an email is [...]
Can I change my order?
After payment, the order cannot be modified. However, if you contact us shortly after you have finalised your order, we will always be available to [...]
How to contact customer service?
For the best treatment of your request, we invite you to contact us via our contact form. Except weekends and holidays, we process requests within [...]
The reference I’m looking for is out of stock
If the reference you are looking for is out of stock, we invite you to contact us indicating the reference concerned as well as the [...]
Do you offer wholesale rates?
Yes, as a manufacturer and wholesaler, we are able to offer wholesale rates, only for orders per full roll, which is generally 20 to 40 [...]
I can’t find the fur I’m looking for.
As a manufacturer of faux fur fabrics, our catalogue includes several hundred references. We strive to continually update our shop, and if despite this you [...]
In which language should I contact you?
We can inform you in French, English, German, Dutch, Italian, so don't hesitate to contact us via our contact form!