Are the samples labeled?
Yes, to help you make your choice, especially if you order several samples, we staple a label on the back of each one. This label [...]
I have not received my order
We take the greatest care in the dispatch of your order and monitor its progress until receipt. When the carrier takes charge, an email is [...]
Can I pick up my order in person?
Yes, you can pick up your order directly from our head office in Enschede in the Netherlands or you can have your own courier come [...]
Can I use my own carrier?
Yes you can! Please contact us beforehand, indicating the furs you have chosen and the number of meters. This will allow us to tell you [...]
What are the shipping costs and delivery times?
On this page you will find a list of all the countries to which we can ship your order, as well as details of estimated [...]
How long does it take to prepare my order?
Your order is prepared and shipped the same day if it is placed before 3:30 pm (European time), otherwise it is prepared the next day. [...]
Why does it say “Article in stock, inventory in progress”?
For most of our products we know exactly how many meters we have in stock in our warehouse, and we display this information on each [...]